Privacy Policy
Last updated: August 27, 2026
Cold Rescue Inc. (“Cold Rescue”, “we”, “us”) operates https://coldrescue.ca. This policy explains what personal information we collect when you use this website or request dispatch, how we use it, and the choices available to you. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Information We Collect
When you submit a rescue request or contact form, we collect the information you provide directly, which may include:
- Your name, phone number, and email address
- Your facility type and service address or city
- Details about the equipment issue you describe to us
We also automatically collect limited technical information from website visits — such as IP address, browser type, and pages viewed — through standard server logs and analytics, used only to operate and secure the site and to understand aggregate usage.
How We Use Your Information
- To respond to your dispatch request and coordinate service
- To communicate with you about an active or past service call
- To maintain records required for insurance, warranty, or compliance purposes
- To improve our website and service based on aggregate usage patterns
We do not sell personal information, and we do not use it for third-party advertising.
How We Share Information
We share personal information only where necessary to provide service — for example, with a dispatched technician, or with your insurer if you ask us to support a claim — or where required by law. Any service provider we use to operate this website or our dispatch systems is required to protect your information under terms consistent with this policy.
Data Retention
We retain service and contact records for as long as needed to fulfill the purposes described above, including any period required for warranty, insurance, or legal recordkeeping obligations, after which it is securely deleted or anonymized.
Your Rights
Under PIPEDA, you may request access to the personal information we hold about you, and request correction of inaccurate information. To make a request, contact us using the details below.
Security
We use reasonable administrative and technical safeguards to protect the information we hold, appropriate to its sensitivity. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Cookies & Analytics
This site may use essential cookies required for basic functionality and privacy-respecting analytics to understand aggregate visitor behaviour. We do not use third-party advertising trackers.
Contact Us
Questions about this policy or a request regarding your personal information can be sent to info@coldrescue.ca or (416) 578-9977.